Proposal · sample data. Orders, customers, payouts and print times on this screen are placeholders. Products, filaments and stock are real.
UUnique DesignsAdmin
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Messages

Customer messages

One inbox, three sets of rules. Website buyers get email. Amazon and Etsy buyers get replies inside their platforms, because each forbids taking the conversation anywhere else — and Amazon counts the hours.

Threads 2 waiting

Sample Customer J  Etsy  UD-1040

Hi! Just checking when the Michigan and Notre Dame corks will ship — they're a gift for the 27th.

Reply via Etsy: Etsy Messages only. Keep the conversation on Etsy; taking it off-platform breaks their terms.

2h ago
waiting
Sample Customer I  Amazon  UD-1039

Is the red on the Alabama one crimson or more of a bright red? The photo looks dark.

Reply via Amazon: Buyer–Seller Messaging only. No email address is given, no marketing, no link to another store. Reply within 24 hours.

6h ago
waiting
Sample Customer D  Web  UD-1034

Arrived, looks great. Thanks.

Reply via Web: You hold the buyer's email. Email them directly.

Sep 11
done

Reply to Sample Customer J, via Etsy

Until the Etsy API is approved this copies the text and opens the conversation on Etsy; the thread is logged here either way.

Templates

  • Delay — spool sold out
    Names the filament, gives the honest date, offers the refund. Wording per channel: no link on Amazon, no off-platform contact on Etsy.
  • Shipped — here is your tracking
    Website only; the marketplaces send their own.
  • Which red is it
    The filament's name and its ΔE from the school colour, straight from the register. The product page already says this; the template quotes it.
  • Refund issued
    Where the money comes back from and how long that channel takes.

Where messages come from

Website: a contact form on the shop posts to the Worker, and replies go out by email from an address on the domain. Amazon: Buyer-Seller Messaging has an API under SP-API; until then, the notification email is forwarded in and the reply goes out in Seller Central. Etsy: no messaging API at all — Etsy Messages is the only place. The admin logs the thread; it cannot send it.